Policies
Policies & notices
The documents that govern how this practice handles your information, your appointments and your purchases.
Full documents are being prepared
The summaries below explain what each policy covers. They are not the policies themselves, so please do not rely on them as the final terms. If you need a definite answer about your information, your appointments or a purchase, ask Dr. Julia directly and she will answer you herself.
Privacy notice
How personal and health information is collected, used, stored, shared and retained, and the choices you have about it.
What this covers
- What is collected at signup, booking, messaging and document upload
- How long records are kept and how they are deleted
- Who can access information inside the practice
- Third-party processors (hosting, database, notifications) and their role
- Your rights to access, correct and delete your information
- How to raise a privacy concern
Terms of use
The agreement between you and the practice for using this website, the patient portal and the shop.
What this covers
- Acceptable use of the site and portal
- Appointment booking, cancellation and no-show terms
- Payment terms for sessions and shop items
- Refunds, returns and delivery for programs, guides and equipment
- Intellectual property in articles, programs and videos
- Limitation of liability and governing law
Telehealth & health information notices
What virtual physical therapy can and cannot do, where it can be provided, and how your health information is protected.
What this covers
- Informed consent for care delivered over video
- The states or regions where Dr. Julia is licensed to practise
- When an in-person examination, imaging or referral is required instead
- Emergency limitations, this practice does not provide urgent care
- Applicable health-information obligations, including HIPAA where it applies
- Technology requirements and what happens if a connection fails
Accessibility
The practice's commitment to an accessible experience, and how to tell us when something does not work for you.
What this covers
- Target conformance level (WCAG 2.2 AA) and current status
- Known limitations and planned fixes
- Assistive technologies the site is tested with
- How to request information in an alternative format
- A contact route for accessibility problems, with a response commitment
Questions about any of this? Email or message Dr. Julia through the contact page.