Policies

Policies & notices

The documents that govern how this practice handles your information, your appointments and your purchases.

These documents are not finalised

The sections below describe what each policy will contain. They are not the policies themselves and should not be relied on. Final privacy, terms, telehealth-consent and licensure language must be drafted and reviewed by a qualified professional. In the meantime, ask Dr. Julia directly if you need an answer about any of this.

Privacy notice

How personal and health information is collected, used, stored, shared and retained, and the choices you have about it.

This document will cover

What is collected at signup, booking, messaging and document upload
How long records are kept and how they are deleted
Who can access information inside the practice
Third-party processors (hosting, database, notifications) and their role
Your rights to access, correct and delete your information
How to raise a privacy concern

Terms of use

The agreement between you and the practice for using this website, the patient portal and the shop.

This document will cover

Acceptable use of the site and portal
Appointment booking, cancellation and no-show terms
Payment terms for sessions and shop items
Refunds, returns and delivery for programs, guides and equipment
Intellectual property in articles, programs and videos
Limitation of liability and governing law

Telehealth & health information notices

What virtual physical therapy can and cannot do, where it can be provided, and how your health information is protected.

This document will cover

Informed consent for care delivered over video
The states or regions where Dr. Julia is licensed to practise
When an in-person examination, imaging or referral is required instead
Emergency limitations, this practice does not provide urgent care
Applicable health-information obligations, including HIPAA where it applies
Technology requirements and what happens if a connection fails

Accessibility

The practice's commitment to an accessible experience, and how to tell us when something does not work for you.

This document will cover

Target conformance level (WCAG 2.2 AA) and current status
Known limitations and planned fixes
Assistive technologies the site is tested with
How to request information in an alternative format
A contact route for accessibility problems, with a response commitment

Questions in the meantime? Email or message Dr. Julia through the contact page.